Frequently asked questions
WHAT’S A FLEXIZONE?
A FlexiZone is a large, rural area containing many villages, hamlets and farms. Travel is permitted anywhere within a FlexiZone or to/from the FlexiZone to some designated places outwith the zone.
MUST I ALWAYS PHONE IF I WANT TO TRAVEL?
Yes. The taxibuses operate any time within a specified time period – there’s no timetable – and you must book your journey just like you would phone for a taxi. You can book one journey, a return trip or a few journeys in the same phone call and you can book from one week down to one hour before you want to travel. You must PHONE to book journeys – you cannot simply ask the taxibus driver to pick you up.
MY VILLAGE ISN’T INCLUDED WITHIN A FLEXIZONE – CAN I STILL TRAVEL WITH GO-FLEXI ?
No. The FlexiZone zone boundaries are clearly defined – see the detailed maps on each service page. There are a few designated places outwith the FlexiZones that you can travel to or from and these are specific to each service.
WHY CAN’T WE JUST HAVE ‘NORMAL’ BUS SERVICES?
Most of the current FlexiZones previously had no buses or a very infrequent bus service. The cost of running a normal bus service was often excessive and the times and routes didn’t really suit everyone living throughout a vast, rural area. The ‘phone and go’ idea is an attempt to provide more journeys to more places more often for more people.
WHAT VEHICLES ARE USED ON GO-FLEXI SERVICES?
The taxibuses are 7-seat, wheelchair accessible cars operated by Moffat & Williamson, which display the Go-Flexi logo in the front window.
CAN I USE MY CONCESSION CARD ON GO-FLEXI SERVICES?
Yes. The Scottish National Entitlement Card (myFife) can be used.
CAN I TAKE A WHEELCHAIR OR PRAM ON BOARD?
Yes. When you phone to book, tell the operator that you will bring a wheelchair/pram with you.
CAN OTHER PEOPLE TRAVEL WITH ME?
Yes. When you book, tell the operator how many people are travelling with you. Even if you have a journey already booked for yourself, it would be helpful to let the operator know if someone else wants to join you. Remember the taxibuses can only carry 7 passengers at the one time and other people may have booked and be travelling on the same journey as you.
WHY ARE THERE OTHER PEOPLE IN THE VEHICLE – I BOOKED THE JOURNEY FOR MYSELF ?
Go-Flexi services are TAXIBUSES – not taxis. You can’t ask to have an exclusive journey. If someone else wants to travel at the same time as you then it makes sense to pick up other people on the way. In this way, time is saved and more journeys can be provided.
WHY WONT THE DRIVER PICK ME UP FROM MY FRONT DOOR?
Whilst the driver will do his/her best to pick you up/drop you off from your chosen point, there may be locations where it is either unsafe to stop, difficult to access or difficult to turn the vehicle. Please be understanding if you have to make a short walk to/from the vehicle.
WHAT HAPPENED TO BUS SERVICES F1 & F2 ?
These buses still run in the same way as before but are no longer branded as Go-Flexi services. They are now renumbered as Services 94 & 94A. The timetable is available on the Stagecoach website.
If you haven’t found the answer to your question on this page and can’t find it anywhere else on the site, send us an email at Transportation.Services.@fife.gov.uk